Refund policy
Refund Policy
Last updated: July 2026
At Summer Vibes, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
30-Day Return Policy
You have 30 days from the date you receive your order to request a return.
To be eligible for a return, your item must:
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Be unused and in its original condition.
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Be returned in its original packaging.
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Include all original accessories.
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Be accompanied by proof of purchase (order confirmation or receipt).
How to Request a Return
To start a return, please contact our support team at:
Email: oftime69@gmail.com
Please include:
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Your order number.
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The reason for your return.
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Photos of the item if it is damaged or defective.
Please do not send any items back without first contacting us. Unauthorized returns may not be accepted.
Return instructions will be provided after your request has been reviewed and approved.
Damaged, Defective or Incorrect Items
Please inspect your order as soon as it arrives.
If your item arrives damaged, defective, or if you receive the wrong product, contact us within 48 hours of delivery with clear photos of the issue. We will review your request and work quickly to provide an appropriate solution.
Return Shipping
If the return is due to a damaged, defective, or incorrect item, Summer Vibes will provide the appropriate solution after reviewing your request.
If the return is requested for personal reasons (such as changing your mind), the customer may be responsible for return shipping costs.
Original shipping charges are non-refundable unless the return is due to our error.
Non-Returnable Items
The following items cannot be returned:
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Personalized or custom-made products.
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Gift cards.
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Final sale or clearance items.
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Products that have been used, damaged after delivery, or returned without their original condition.
Exchanges
We do not offer direct exchanges.
If you would like a different item, please request a return for the original product (if eligible) and place a new order.
European Union Customers
If your order is delivered to a country within the European Union, you may have the right to cancel or return your order within 14 days, in accordance with applicable consumer protection laws.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Thank you for choosing Summer Vibes.
We appreciate your trust and are committed to providing a smooth and enjoyable shopping experience.